Life as Crisis Management: This Time it is UPS, or the UPS Kiada

 

It was only a few days ago that I wrote a blog about the Sisyphean task of dealing with FedEx, a private postal agency for those of you who don’t know. Today I am writing about my kafkaesque dealings with another private postal agency, UPS.

Both FedEx and UPS, along with a public postal agency the United States Post Office, USPS, can be difficult to to deal with as was proved to me once again this week when FedEx failed to get critical information from a company I bought CDs from in England before the package left England and it has been, as a consequence, stuck in customs in New Jersey since Monday of this week. 

As for UPS they were supposed to deliver a package to me yesterday between, they said, sometime in the morning, this sometime in the morning being left deliberately ambiguous, and 9 pm. So I did as you have to do when you deal with these postal corporations, I waited. I waited and waited and waited. Around 1 pm local time I looked at the tracking and saw that the package was stuck in Bayonne, New Jersey and that it would, UPS said, be delivered. What time or even what day it was supposed to be delivered was, as it always is with these bureaucracies and intentionally so, unclear.

So, I called UPS. It took me three to five minutes to finally convince the labyrinthian UPS automated answering system to give me a real living breathing customer representative. I asked the representative when the package was supposed to be delivered and he told me a thick accent that it would be delivered sometime tomorrow, Saturday. I told him I would not be home on Saturday and asked him to have it delivered on Monday. Stupidly, it appears in retrospect, I assumed everything was set. I even went to the grocery store and credit union afterwards.

When I looked at tracking this morning, the morning after, however, I saw that the item was loaded on the truck and is supposed to be delivered to me today. I ticked the box to change delivery times, as guest, but was met with a request for an almost $12 dollar charge for the honour of changing the time of delivery. That, that charge, which I regarded as emblematic of the sickness at the heart of vampire capitalism, was a no go for me. I ain't gonna pay to do something I already did via the telephone and which I or anyone else should not be charged for in the first place.

What I learned from all this is that the customer always gets screwed. UPS fucks us over in terms of delivery dates, fucks us over even when we call to change the delivery date, and it wants us to pay to change a delivery date online. This is the world we live in, I guess.