I have been having problems with CVS and CVS's automated telephone system ever since I transferred my prescriptions to CVS from an independent pharmacy, an endangered species. For several months the automated system had two prescriptions for Famotidine in the system. I suspect one is for the old prescription and the other is the new. Presumably, the bright spots at CVS Delmar filled the new rather than finishing off the old or the old is not fillable but is still in the system for some arcane and occult reason.
This morning around 10 am when I called the new and even worse CVS automated telephone ordering system I learned that not only do I have two prescriptions for Famotidine I can theoretically get. Now I can theoretically get two prescriptions for Pregabalin. One is for the old the other is for the new. I happen to know that the old one has zero refills. Unfortunately, CVS's automated genius of a system does not. I would not worry about this crack up but unfortunately it is inhibiting my ability to renew Pregabalin by telephone.
Refills, by the way, are not the only problem I have had at CVS Delmar. In an earlier post I noted their overcharging me for Pregabalin. Additionally, there is the Cyclobenezaprine and Budesonide problems. When my doctor refilled both the geniuses at CVS refilled them instantly though they should not have been able to be refilled since I got both medicines a short time before. It was, in other words, not time for them to be filled. They wanted to charge me $200 dollars for the latter and I have insurance. The insurance, of course, would not cover Budesonide because it was not time to refill it (by the way I was wrongly told by the CVS Delmar pharmacist at the time that I could renew the Budesonice in early December). I live in Alice in Wonderland world.
Speaking of which, Alice in Wonderland Land that is, when I was at CVS Delmar on Tuesday to pick up a prescip I was told by the lead technician, when I asked if there were any prescriptions I could refill I was told no. It is not Thursday and I just renewed two. You draw your own conclusions.
America and Americans like to talk about freedom of choice. My beautiful choice is that I can shop at CVS or I can shop at Walgreens, both of which are incompetent and greedy. I can't shop at an independent pharmacy, which I used to be able to do, since CVS and Walgreen's have conspired to make it difficult for them to do business. I wish I did not have to do business with CVS but I am trapped. CVS even does my New York state health insurance. Hey I guess we do have a choice: I can go with tweedledum Walgreen's or tweedledummer CVS. Thank your corporate America. Praise the lord.
Postscript: When I called back around 4:30 I learned the pharmacy crew had removed one of the Pregabalin's. I hope they also removed one of the Famotidine's Time will tell I suppose.
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