Life as Crisis Management: The Food Stamp Renewal Kiada

 

There really is no escaping Murphy’s Law, Kafka’s Law, or Voinovich’s Law, call it whatever you will. This is a lesson I learn every month if not every week.

Because of the increasing cost of my medical bills last year—I am now the proud owner of irritable bowel syndrome, fibromyalgia, asthma, arthritis, and sinus issues—I decided to apply for food stamps. I was trying to find anything within reason to keep me financially afloat. 

Recently, I got the form that would allow me to renew my food stamps (or SNAP, as it is now known). So, I filled out the form, both in electronic and paper form, and sent the latter back to Albany County Social Services.

Within this packet of material was a date and time I was given for an interview. Unfortunately, the date and time conflicted with an appointment I had at Albany Ear, Nose, and Throat, an appointment I made six months previously, today at 9:30 am. So when I sent in my paper application for SNAP I noted on the sheet they sent me on which I could notify them about any problems with the date and time that the date and time I was given for an interview conflicted with my doctor’s appointment. I never, of course, received confirmation either that my application was received electronically or in paper form and never received any confirmation that the office received my I have a problem with the date and time form.

Assuming the worst, I went early too Albany ENT today and waited for the 9:30 am call. 9:30 am passed. 9:43 am passed so I headed into the doctor’s office assuming they got my message. When I got home at around noon guess what? You guessed it, I had a message from Albany County Social Services that I had just been called by them for my interview. The message told me to call them as soon as I could.

And that is what I did as soon as I could. As soon as I could, however, was when the office was out to lunch. So I called after 1 pm, typed in the 2 in to speak to a SNAP operative and waited and waited. Eventually a message came on telling me the volume of calls was massive and to leave a message which is what I did. I am still waiting. I have, by the way, called and left a message asking for a call back with Albany County Social Services before and got no return call. So the question is: will I get anywhere this time or will I have to call and call and call?

The answer to that question is no, I did not get a call. I did, however, get a very pleasant representative at Albany County Social Services who did my interview and renewed my food stamps, which don’t amount to very much but every little bit helps in these retirement days. I managed to get through at around 1:45 pm on Thursday (a good time to call?). Before I go I want to note something that should be obvious: those involved in the SNAP programme everywhere, particularly in the era of Mr. Potter style capitalism, are no doubt overworked and underpaid both of which help me understand why it is so hard to get through to them by phone and makes me appreciate even more than I already do everything they do.