I have told this story before but I have to tell it again. With bureaucracies you have to retell the story again and again and again after all. I was overcharged for my Pregabalin by CVS in Delmar. I did not catch this overcharge, the result of, you guessed it, another bureaucratic feck up, until I got the second prescription filled. I was thus only able to get a refund for the second filling not the first.
The bureaucrat-workers at CVS Delmar told me to contact my prescription insurance to get a refund. And that is what I did. Do I called CVS Silver Script Empire, explained the situation to them, and filled out, what I could, of the form they sent me. Much of it was irrelevant and confusing. Ah, bureaucracy.
Well today I got a missive from CVS Caremark. It was not the refund I expected but a denial of my request for a refund. Here we enter Orwell and Kafka and Voinovich territory. I got a refund for the second Pregabalin filling but not the first. Take that in. I was refunded for the second filling of Pregabalin but not the first. Can I get an absurd?
So I called CVS Silver Script... again. After getting the runaround I was told I needed to fill out a form, perhaps even the one I had already filled out. I did the eye roll thing and declined and said I would file the appeal form I had received from good old CVS Silver Script NY by post. It is simply easier to do that than to spend half hours and hours on the phone trying to explain the situation. And this strategy allowed me to get back to the movie I was watching.
Will the appeal work? Who the hell knows. I suspect it eventually will when the bureaucrats at CVS Caremark realise I am owed the same refund for the first filling of my Pregabalin I got for my second. Until that time I live somewhat in Orwell and Kafka and Voinovich territory. Ain’t that fun.
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