Recently I ordered some books from Wonder Book in the Washington DC area. They were having a 25% off sale and I love book sales.
Wonder Book filled the order. They shipped the order via FedEx. That was a mistake.
The order was supposed to arrive today. When I woke up and switched on my computer I found three time of delivery messages waiting for me each with a different delivery time. The last one said that I should expect delivery of the package between 12:40 pm and 2:40 pm this afternoon.
So, I waited. I followed the progress of the delivery van on the FedEx follow your delivery webpage, which is no where near as good as that of Amazon. At around 2:35 pm or so the delivery van was at a nearby school that was around a five minute walk from my front door. I expected the delivery any moment so I waited, and waited, and waited.
At around 3:00 pm I accessed the FedEx delivery page again. The van was now on I 787 and soon it was about ten or fifteen miles away to the east in Rensselaer across the Hudson River from Albany. Needless to say I was annoyed and then I got angry. Why I wondered was the package not delivered when it was so close? Hell, I could have walked down and picked it up from the delivery van.
So, I called FedEx. After three attempts I actually got a human being to speak to. I asked him why the package was not delivered when it was so close? The customer service clerk did not know or at least said he did not know why it had not been delivered.
My response was to tell FedEx to pay me $75 dollars for my time (two hours waiting plus one hour trying to deal with the fiasco; time is money after all). I told them if they could not do this then I needed to have the package in my hands in one half hour. If they could not do that, and they could not, I asked them to return the item to the sender.
As of this moment, approximately 5:50 pm, the item is still not here. Interestingly, I could no longer access the delivery progress map at 6:07 pm. It disappeared like a “disgraced" Stalinist commissar at just the right moment for FedEx that is. Anyway, I am hoping it is returned as I no longer want it, I no longer want to deal with the incompetence that is FedEx, and I certainly don’t want to clean up FedEx’s mess. I informed Wonder Book that I requested a return.
The moral of this sad but not unusual tale? Don’t count on FedEx and don't use FedEx. Have a nice corporate happy faced day.
No comments:
Post a Comment