I have had a Spectrum account for some years, since it was Time-Warner, in fact. You can depend on Spectrum for two things when you have an account with them. First, prices will rise and second, the customer account online page will not work even if you have saved the user name and password to access the account in your computer.
Let’s take the first, first. My account costs with Spectrum rose from $49.99 in July to $52.99 in August and to $67.99 in January. I suppose Spectrum has to keep those executive salaries going up and up since the poor poor pitiful well off are always well off and want to be even more well off, all at our expense. By the way, I was not informed of the cost rise by either email or text message for that latest price rise.
I suppose I have could have gone and seen the announcement of this price rise on my Spectrum customer account at Spectrum.net. I did try to look but guess what? I got an error message when I tried to log in
This is the second time I have got an error message when trying to log into my Spectrum personal account page. When I called Spectrum about this issue the first time I had this problem I was told that the reason I could not access my customer online account was because of a switch over on their part to a different system or some such like issue and needed to update my account. I did just that and like a good boy in this age of too much information to remember, I saved my updated user name and password into my computer so I could easily login in the future.
I know I should never had assumed logging into my Spectrum account would work flawlessly after that. But a boy, even if he is cynical, can hope. When I tried to log in, however, I was, as is so often the case when dealing with online services these days, nutted by reality yet again. I tried to log in to my account at least a couple of times before today and I got the same seemingly inevitable error message I had seen before. I did not pursue the issue at the time because frankly I have better things to do.
Well today I tried to access my account again because I could find no email or text message from Spectrum. I clicked on my username and password to try to get into my account and instead I got yet another error message from good old Spectrum. Past is prologue, I guess.
So I contacted Spectrum chat and had to go through the whole annoying rigamarole of verifying who I was, verifying again who I was, and verifying my phone number so they could send me a code because I did not want to open Pages and get my security number while chatting.
After much internet gnashing of teach I gave up the Sisyphean task of trying to get my online account to work again. I asked that my account be deleted since it never works anyway and I was assured that I would get account bills via email and text message. Fingers crossed.
Well we will see how this works out. I am sick and tired of dealing with Spectrum sick and tired that I am on the verge of cancelling my service and going elsewhere as I am sick and tired of the price rises within months of each other and I am sick and tired of expending energy and time trying to get the log in issue with my customer account page corrected (three strikes and out). But then I remembered something, the grass is probably not green anywhere else in this age of corporate greed and incompetence.
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